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Supv, Network Maintenance

Job Summary:

Responsible for supervising and coordinating the daily activities of theNetwork Maintenance Technicians who perform tasks in the same function. Sets priorities for the team, assigns tasks, and checks workperformance at regular intervals. Establishes and implementsprocedures, performance standards, and best practices. Develops andtrains staff. Resolves customer inquiries in an organized and timelyfashion. Employees at all levels are expect to:- Understand our Operating Principles; make them the guidelines for howyou do your job- Own the customer experience-think and act in ways that put ourcustomers first, give them seamless digital options at every touchpoint,and make them promoters of our products and services- Know your stuff-be enthusiastic learners, users and advocates of ourgame-changing technology, products and services, especially our digitaltools and experiences- Win as a team-make big things happen by working together and beingopen to new ideas- Be an active part of the Net Promoter System-a way of working thatbrings more employee and customer feedback into the company-by joininghuddles, making call backs and helping us elevate opportunities to dobetter for our customers- Drive results and growth- Respect and promote inclusion and diversity- Do what's right for each other, our customers, investors and ourcommunities

Core Responsibilities:- Selects and provides training and direction to Network MaintenanceTechnicians on all maintenance activities, proper work methods, qualitystandards, and equipment.- Supervises the daily schedule and delegates responsibilities.- Monitors work production and quality, ensuring that all repairs meetrequired specifications and that all safety and Company procedures arefollowed.- Reviews FCC technical requirement and maintains records accordingly. Performs all FCC-related field testing; maintains network at or betterthan design specifications.- Enforces performance standards and guidelines for Field Operations. Implements/monitors ongoing work safety programs in compliance with OSHAstandards.- Coordinates and participates in work performance reviews along withproviding ongoing open communication with the team.- Analyzes operations and performances to assure operationalefficiencies through productivity, quality control, customersatisfaction, and trouble calls on installs.- Coordinates vehicle preventative and corrective maintenance.- Resolves customer complaints in a timely and professional manner.- Orders supplies and equipment and keeps accurate records.- Consistent exercise of independent judgment and discretion in mattersof significance.- Works within manufacturer s rated weight capacity for all equipment,including but not limited to ladders and aerial lifts.- Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) as necessary.- Other duties and responsibilities as assigned.

Job Specification:- Associates Degree or Equivalent- Previous experience in Comm Tech- Valid driver's license required;- Generally requires 4-7 years related experience



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